Customer Service

Shipping & Delivery

UK Shipping

Costs

Standard UK Shipping (UK Street) Free on all orders
   

We ship to

Mainland UK Street 1-3 working days of the shipping date
BFPO 1-3 working days of the shipping date
UK PO Box 1-3 working days of the shipping date

 

Should a product be out of stock or no longer available we will advise you by email.

International Shipping

 

International Shipping costs

£10.00 Per Order

We ship to

Europe

4-12 days

North America

6-10 days

Japan 6-10 days
Australia and Far East Asia 8-12 days
Rest of the world 10-15 days

 

Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Should a product be out of stock or no longer available we will advise you by email.

Privacy & Security

Chaoji Europe Ltd is committed to ensuring your privacy is protected. All information is used in accordance with the Data Protection Act of 1998. Our customer’s privacy is of utmost importance to us and we will never release your details to a third party organisation for the purposes of marketing.

 

Information We Collect

When you visit our site, we may collect two types of information from you

1)      Statistical Information – This is collected as you browse the site and relates to things like number and frequency of visitors. The data helps us to determine our visitor’s preferences so we can adjust our site accordingly

2)      Personal Information – This is information which you knowingly provide to us. Personal information is collected when you register and make a purchase with Chaoji Europe Ltd.

 

How Your Information Is Used

We may use your information for any of the following reasons:

  • To process your Chaoji order
  • To inform you with regards to any changes on the site
  • To notify competition winners
  • To adjust and enhance the site
  • To provide you with information which may be of interest to you

 

Security

We undertake the appropriate technical measures to ensure your private information is not viewed or accessed by a third party. We only store your personal information for a limited amount of time, after which it is deleted from our systems.

 

Access Your Personal Information

You have the right to request a copy of any personal information we hold about you. To obtain this information, email us at info@chaoji.co.uk and enclose a payment of £10, payable to Chaoji Europe Ltd.

 

Changes to Privacy Policy

Any changes that are made to the privacy policy will be posted on this page. Regardless of any changes made to the policy, we will continue to use your information in compliance with the policy that was in place when you registered.

Returns & Replacements

How Do I Return a Product?

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below. If you find any of our food products in a state not for human consumption, please contact Customer Services: Call us on 0800 2888 709 or email us info@chaoji.co.uk.

Please do not send any products back which have not been requested.

 

Lost or Damaged Parcel

If you have any lost or missing products from your order then please contact Customer Services: Call us on 0800 2888 709 or email us info@chaoji.co.uk.

Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this.

 

Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.

Returns address:

CHAOJI EUROPE LTD

10247781 - Incorporated 

The Apex, 2 Sheriffs Orchard, Coventry, West Midlands, CV1 3PP

 

We are unable to process your refund until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

We will not refund postage if your product is unwanted or you have changed your mind. The cost of returning unwanted items is your responsibility and we will not refund that cost. Please note that due to currency fluctuations the price of the dollar may increase or decrease in relation to the pound.

 
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